Questions we get asked.

No. We come out, walk the property with you and give you a written proposal at no cost. You are under no obligation to go ahead.

For contracted maintenance, usually within two weeks of signing. For once off work, often the same week depending on the scope and whether parts need ordering.

Yes, a large part of our book is sectional title and managing agent work. We are used to trustee meetings, AGM reporting and the approval processes that come with it.

No. Most clients start with one or two and add more over time. You can contract cleaning only, or maintenance only, and expand later.

Anything that poses a safety risk or is causing active damage. Burst pipes, electrical faults, failed access gates and security breaches all qualify. Our average response is four hours.

Yes. A good portion of our security and access work is maintaining systems somebody else installed and then disappeared on.

Every person is a permanent Ridgeway employee, background checked and uniformed. We do not use day labour or subcontract cleaning and maintenance staff.

Contracted maintenance is a fixed monthly fee based on the property size and the agreed scope. Once off and emergency work is quoted per job, with the rate agreed upfront.

Twelve months for contracted maintenance, with a sixty day notice period. Once off work has no contract requirement.

Yes, we carry public liability cover and all staff are covered under COIDA. Certificates are available on request and are included in every proposal.

We phone you before doing anything that costs money outside the scope. You will never receive an invoice for work you did not approve.